Terms & Conditions

# SPOIL ME COMPS ## COMPETITION TERMS AND CONDITIONS ### 1. THE PROMOTER 1.1 These Competition Terms and Conditions apply to competitions operated by: **[FULL LEGAL COMPANY NAME]**, trading as **Spoil Me Comps** Company Number: **[COMPANY NUMBER]** Registered Office: **[REGISTERED OFFICE ADDRESS]** Trading Address: **[TRADING ADDRESS, IF DIFFERENT]** Website: **[WEBSITE ADDRESS]** Email: **[CUSTOMER SERVICE EMAIL]** Together, the above entity is referred to as **“Spoil Me Comps”, “we”, “us” or “our”**. 1.2 By entering any competition operated by Spoil Me Comps, you agree to be bound by these Terms and Conditions together with any competition-specific information displayed on the relevant competition page. --- ## 2. THE COMPETITIONS 2.1 Spoil Me Comps operates promotional competitions in which eligible entrants may have the opportunity to win prizes described on the relevant competition page. 2.2 Each competition will have its own competition page setting out the relevant information, including where applicable: * the prize; * ticket price; * minimum purchase requirement; * maximum number of entries; * competition closing date and time; * competition question; * method of winner selection; * free-entry route; * any applicable entry limits; * prize delivery information; and * any competition-specific conditions. 2.3 Competition information displayed on the relevant competition page forms part of these Terms and Conditions. 2.4 We reserve the right to operate more than one competition at the same time. 2.5 We may change the availability, duration or entry limits of a competition where reasonably necessary, provided that we do not unfairly prejudice entrants who have already entered. --- ## 3. ELIGIBILITY 3.1 Unless a competition page states otherwise, competitions are open to residents of the United Kingdom aged **18 years or over**. 3.2 You must provide accurate and complete information when creating an account and entering a competition. 3.3 Employees of Spoil Me Comps, its contractors directly involved in operating the relevant competition, and members of their immediate families may be excluded from entering where stated by us. 3.4 We may request reasonable evidence of your age, identity and eligibility before awarding a prize. 3.5 If you are unable to provide satisfactory evidence of eligibility, your entry may be disqualified. 3.6 By entering, you confirm that you are legally permitted to participate in the competition. --- ## 4. HOW TO ENTER 4.1 To enter a competition online, you must: a. create or use an account with Spoil Me Comps; b. select the competition you wish to enter; c. select the number of entries you wish to purchase, subject to any minimum or maximum entry requirements; d. complete any required competition question correctly, where applicable; e. provide the information requested during checkout; f. complete payment using an available payment method; and g. comply with these Terms and Conditions. 4.2 An entry will only be considered valid once the required payment has been successfully received and the entry has been recorded by our systems. 4.3 Where a minimum purchase applies, an entrant must meet that minimum requirement for the entry to be valid. 4.4 Where a maximum number of entries applies to an individual competition or entrant, any entries exceeding that limit may be rejected. 4.5 You are responsible for ensuring that the information supplied to us is accurate and up to date. 4.6 We are not responsible for entries that are incomplete, incorrectly submitted, delayed, lost or not successfully recorded due to circumstances outside our reasonable control. 4.7 Once an entry has been successfully submitted, the entrant may not transfer that entry to another person. --- ## 5. FREE ENTRY ROUTE 5.1 Where a free entry route is offered, the exact method and requirements for entering without making a purchase will be displayed on the relevant competition page. 5.2 Any free entry must comply with the requirements specified by Spoil Me Comps, including any requirements relating to the information supplied, format of the entry and deadline. 5.3 Free entries received after the relevant competition closing time, or entries that do not comply with the stated requirements, may not be accepted. 5.4 A free entry that complies with the applicable requirements will be treated as an eligible competition entry in accordance with the relevant competition rules. **[ACTION REQUIRED: INSERT THE EXACT FREE ENTRY METHOD, POSTAL ADDRESS, ENTRY LIMITS AND REQUIREMENTS BEFORE LAUNCH.]** --- ## 6. COMPETITION QUESTIONS 6.1 Where a competition requires entrants to answer a question or complete a qualifying element, the question and any applicable requirements will be displayed on the relevant competition page. 6.2 An entry will only be eligible where the entrant has correctly completed the required qualifying element. 6.3 Where an entrant submits an incorrect answer, their entry may not be included in the winner selection. 6.4 We reserve the right to reject entries where the qualifying requirements have not been properly completed. --- ## 7. COMPETITION CLOSING 7.1 Each competition will have a stated closing date and time. 7.2 Entries must be successfully received before the relevant competition closes. 7.3 Once a competition has closed, no further entries will normally be accepted. 7.4 Where a competition reaches its stated maximum number of entries before the advertised closing date, it may close earlier if this has been clearly stated on the relevant competition page. 7.5 We may extend a competition deadline where reasonably necessary, subject to applicable law and the information provided to entrants. --- ## 8. WINNER SELECTION 8.1 After a competition closes, all eligible entries will be considered for the winner selection. 8.2 Unless the relevant competition page states otherwise, the winner will be selected at random from eligible entries using **[INSERT EXACT WINNER SELECTION METHOD]**. 8.3 Where appropriate, a draw may be conducted using an independently operated or verifiable random selection process. 8.4 We may record or livestream a winner selection where stated on the relevant competition page. 8.5 If a technical or administrative error affects the winner selection, we may take reasonable steps to correct the error and, where necessary, conduct another selection. 8.6 The number of entries received does not alter the prize advertised unless the relevant competition page expressly states otherwise. 8.7 Where a minimum number of entries is required for a particular competition, this will be clearly stated on the relevant competition page together with what will happen if that minimum is not reached. --- ## 9. WINNER NOTIFICATION 9.1 The selected winner will be contacted using the details provided when entering the competition. 9.2 We may contact the winner by email, telephone or other contact method associated with their account. 9.3 The winner may be required to respond within **[INSERT TIME PERIOD]** of being contacted. 9.4 If the winner does not respond within the required period, cannot be verified, is found to be ineligible, or has otherwise breached these Terms and Conditions, we may select an alternative winner. 9.5 We are not responsible for a winner failing to receive a notification because the contact information supplied to us was incorrect or inaccessible. --- ## 10. WINNER VERIFICATION 10.1 Before a prize is released, we may require the winner to provide reasonable evidence of: * identity; * age; * residential address; * ownership of the relevant account; and * eligibility to receive the prize. 10.2 We may carry out reasonable fraud, payment and account checks before releasing a prize. 10.3 If a winner cannot satisfactorily complete the verification process, their entry may be disqualified and an alternative winner may be selected. 10.4 We may request additional information where reasonably necessary to comply with payment, fraud prevention or legal requirements. --- ## 11. PRIZES 11.1 The prize for each competition will be described on the relevant competition page. 11.2 Images displayed on the website or in advertising are intended to represent the prize and may not always be an exact representation of the final item supplied. 11.3 Unless specifically stated otherwise, prizes are non-transferable and cannot be exchanged for another product at the winner's request. 11.4 Where a prize is unavailable due to circumstances outside our reasonable control, we may provide a suitable alternative of equal or greater value where reasonably possible. 11.5 Any brand names, trademarks or logos associated with a prize remain the property of their respective owners. 11.6 Unless expressly stated, a prize does not imply sponsorship, endorsement or affiliation between Spoil Me Comps and the manufacturer or brand associated with the prize. 11.7 Any specific restrictions attached to a prize will be stated on the relevant competition page. --- ## 12. CASH ALTERNATIVES 12.1 A cash alternative will only be available where expressly stated on the relevant competition page. 12.2 Where a cash alternative is offered, the applicable amount and conditions will be stated before entry. 12.3 Where no cash alternative is stated, the winner cannot require the prize to be replaced with cash. --- ## 13. PRIZE DELIVERY 13.1 Prize delivery arrangements will be communicated to the winner following successful verification. 13.2 The winner is responsible for providing an accurate delivery address and any other information reasonably required for delivery. 13.3 We may use third-party couriers or delivery providers to deliver prizes. 13.4 We will take reasonable steps to arrange delivery of the prize, but delivery times may vary depending on the prize and delivery provider. 13.5 If a prize requires a signature or identification on delivery, the winner must comply with the applicable delivery requirements. 13.6 Any specific delivery restrictions will be communicated to the winner. --- ## 14. WINNER PUBLICITY 14.1 We may publish limited information about competition winners where reasonably necessary to demonstrate that a valid winner has been selected. 14.2 This may include the winner's first name and general area of residence, subject to applicable data protection requirements. 14.3 We may ask winners to participate in photographs, videos or social media content relating to their prize. 14.4 Any additional use of a winner's image, voice or personal information for marketing purposes will be handled in accordance with applicable privacy and consent requirements. --- ## 15. REFUNDS AND CANCELLATIONS 15.1 Competition entries are intended to be final once successfully submitted, except where a refund is required by law or is otherwise permitted under these Terms and Conditions. 15.2 If we cancel a competition, we will communicate the applicable arrangements to affected entrants. 15.3 If an entrant's payment is reversed, refunded, cancelled or otherwise not successfully received, the associated entry may be removed from the competition. 15.4 Where a payment dispute or chargeback is raised, we may suspend the associated account and investigate the transaction. --- ## 16. PROMOTIONAL CREDIT AND VOUCHERS 16.1 From time to time, Spoil Me Comps may offer promotional codes, vouchers or account credit. 16.2 Promotional offers may have additional conditions, expiry dates, minimum spends or competition restrictions. 16.3 Unless expressly stated otherwise, promotional credit has no cash value and cannot be transferred to another account. 16.4 Promotional credit may not be used in conjunction with another promotion where the relevant offer states that promotions cannot be combined. 16.5 We reserve the right to withdraw promotional credit where it has been obtained through fraud, misuse or a technical error. --- ## 17. REFERRAL PROGRAMME 17.1 Spoil Me Comps may operate a referral programme allowing existing users to invite new customers. 17.2 Referral rewards will only be awarded where the conditions of the relevant referral promotion have been satisfied. 17.3 Unless otherwise stated, a referral will only be considered complete when the person using the referral link has: a. successfully registered where registration is required; and b. completed a qualifying purchase. 17.4 Simply clicking a referral link, creating an account or registering does not necessarily constitute a completed referral. 17.5 Referral rewards may be subject to minimum purchase requirements, qualifying periods or other conditions displayed within the referral programme. 17.6 Self-referrals are not permitted. 17.7 Creating multiple accounts, using false identities, manipulating referral links or otherwise attempting to obtain referral rewards unfairly may result in the associated accounts and rewards being cancelled. 17.8 We may reverse a referral reward if the qualifying transaction is subsequently refunded, cancelled, charged back or determined to be fraudulent. 17.9 Referral leaderboards, prizes and promotional rewards may be subject to separate competition-specific conditions. --- ## 18. ACCOUNT SECURITY 18.1 You are responsible for keeping your account login details secure. 18.2 You must not share your account with another person. 18.3 You should notify us promptly if you believe that your account has been accessed without your permission. 18.4 We may temporarily restrict an account while investigating suspected unauthorised access, fraud or misuse. --- ## 19. PROHIBITED CONDUCT 19.1 Entrants must not: * use automated systems, bots or software designed to manipulate entries; * create accounts for fraudulent purposes; * impersonate another person; * provide false or misleading information; * interfere with the operation of a competition; * attempt to manipulate a draw or winner-selection process; * exploit technical errors for personal gain; * use stolen or unauthorised payment methods; * engage in abusive or threatening behaviour towards staff or other users; or * otherwise attempt to obtain an unfair advantage. 19.2 Where we reasonably believe an entrant has breached these Terms, we may suspend or terminate their account, cancel affected entries and withhold any associated promotional rewards or prizes, subject to applicable law. --- ## 20. FRAUD PREVENTION AND FAIR PLAY 20.1 We may use reasonable systems and procedures to detect suspicious transactions, multiple accounts, payment abuse and other forms of fraudulent activity. 20.2 We may request additional information where reasonably necessary to investigate suspected fraud. 20.3 An investigation may temporarily delay the release of a prize. 20.4 We will take reasonable steps to ensure that legitimate eligible entries are treated fairly. --- ## 21. WEBSITE AND TECHNICAL ISSUES 21.1 We aim to keep the Spoil Me Comps website available and operating properly, but we cannot guarantee uninterrupted access. 21.2 The website may occasionally be unavailable due to maintenance, updates, technical problems or circumstances outside our reasonable control. 21.3 We are not responsible for entries that fail because of technical problems outside our reasonable control. 21.4 If a technical issue materially affects the fairness or operation of a competition, we may take reasonable steps to resolve the issue, which may include extending, pausing or restarting the affected competition where appropriate. --- ## 22. INTELLECTUAL PROPERTY 22.1 All intellectual property rights in the Spoil Me Comps website, branding, graphics, text, designs, logos and original content belong to Spoil Me Comps or its relevant licensors unless stated otherwise. 22.2 You may not reproduce, copy, distribute, modify or commercially exploit our content without prior written permission. 22.3 Nothing in these Terms transfers ownership of any intellectual property to you. --- ## 23. SOCIAL MEDIA AND THIRD-PARTY PLATFORMS 23.1 Spoil Me Comps may promote competitions through third-party platforms including social media websites. 23.2 Unless expressly stated otherwise, competitions operated by Spoil Me Comps are not sponsored, endorsed or administered by those platforms. 23.3 Entrants must comply with the rules of any third-party platform they use to interact with Spoil Me Comps. --- ## 24. LIMITATION OF LIABILITY 24.1 Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited. 24.2 We will not be responsible for losses arising from circumstances outside our reasonable control. 24.3 Nothing in these Terms affects your statutory rights as a consumer. 24.4 Where a third party is responsible for part of the delivery or provision of a prize, we will take reasonable steps to assist with resolving any genuine issue but cannot guarantee the actions of that third party. --- ## 25. DATA PROTECTION 25.1 We collect and process personal information in accordance with our Privacy Policy. 25.2 Our Privacy Policy explains how personal information is collected, used, stored and shared. 25.3 You can view our Privacy Policy here: **[INSERT PRIVACY POLICY LINK]** 25.4 By entering a competition, you acknowledge that your information will be processed for the purposes of administering the competition, verifying entries, selecting and contacting winners, delivering prizes and carrying out other activities permitted by our Privacy Policy. --- ## 26. COMPLAINTS 26.1 If you have a complaint regarding a competition, payment, account or prize, please contact: **Email:** [COMPLAINTS/CUSTOMER SERVICE EMAIL] 26.2 Please provide sufficient information for us to identify the relevant account, transaction or competition. 26.3 We will review complaints fairly and respond within a reasonable period. --- ## 27. CHANGES TO THESE TERMS 27.1 We may update these Terms from time to time. 27.2 Any changes will apply to future competitions and, where appropriate, will be communicated through the website. 27.3 The Terms applicable to an entry will generally be those displayed at the time the entry is made, subject to any changes required by law or necessary to correct an error. --- ## 28. CANCELLATION OR WITHDRAWAL OF A COMPETITION 28.1 We reserve the right to cancel, suspend or withdraw a competition where reasonably necessary, including because of circumstances outside our reasonable control, technical problems, legal requirements or other circumstances that make continuing the competition impractical. 28.2 Where a competition is cancelled or withdrawn, we will communicate the applicable arrangements to affected entrants and provide any remedy required by applicable law. --- ## 29. OUR DISCRETION 29.1 We may take reasonable steps to protect the integrity and fairness of our competitions. 29.2 This may include investigating suspicious activity, requesting verification documents, suspending accounts and cancelling entries that do not comply with these Terms. 29.3 Any discretion exercised by Spoil Me Comps will be subject to applicable law and these Terms. --- ## 30. EVENTS OUTSIDE OUR CONTROL 30.1 We will not be responsible for failure or delay in performing our obligations where this is caused by circumstances outside our reasonable control. 30.2 Such circumstances may include serious technical failures, telecommunications problems, cyber incidents, natural disasters, government action, changes in law, industrial disputes, major interruptions to third-party services or other events beyond our reasonable control. 30.3 Where reasonably possible, we will take steps to minimise the impact of such events on entrants. --- ## 31. THIRD-PARTY WEBSITES 31.1 Our website may contain links to third-party websites or services. 31.2 We are not responsible for the content, security, availability or practices of third-party websites. 31.3 Use of third-party websites is subject to their own terms and policies. --- ## 32. GENERAL 32.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. 32.2 If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later. 32.3 You may not transfer your rights or obligations under these Terms to another person without our written agreement. 32.4 We may transfer or assign our rights and obligations where reasonably necessary to operate or restructure the business, subject to applicable law. 32.5 These Terms, together with the relevant competition page and any applicable competition-specific conditions, form the agreement between you and Spoil Me Comps regarding your participation in the relevant competition. --- ## 33. GOVERNING LAW 33.1 These Terms are governed by the laws of **England and Wales**. 33.2 The courts of England and Wales will have jurisdiction in relation to disputes arising from these Terms, subject to any mandatory rights you may have as a consumer. --- ## 34. CONTACT US If you have any questions regarding these Terms, a competition, your account or a prize, please contact: **Spoil Me Comps** **Email:** [CUSTOMER SERVICE EMAIL] **Website:** [WEBSITE ADDRESS] **Registered Office:** [REGISTERED OFFICE ADDRESS] --- # COMPETITION-SPECIFIC INFORMATION Before entering any Spoil Me Comps competition, entrants should be able to find the following information on the relevant competition page: * **Prize:** [DISPLAYED ON COMPETITION PAGE] * **Ticket price:** [DISPLAYED ON COMPETITION PAGE] * **Minimum purchase:** [DISPLAYED ON COMPETITION PAGE] * **Maximum entries:** [DISPLAYED ON COMPETITION PAGE] * **Competition closing date/time:** [DISPLAYED ON COMPETITION PAGE] * **Competition question:** [DISPLAYED ON COMPETITION PAGE] * **Free entry method:** [DISPLAYED ON COMPETITION PAGE] * **Winner selection method:** [DISPLAYED ON COMPETITION PAGE] * **Cash alternative:** [IF APPLICABLE] * **Prize delivery information:** [DISPLAYED ON COMPETITION PAGE] * **Any competition-specific restrictions:** [DISPLAYED ON COMPETITION PAGE]